They're shaking everyone down, it's been going on for years. They want huge sums of money to maintain chat history. I'm watching orgs left and right move to teams, not because it's better in anyway, but because it's basically free.
"This experience has taught us that owning your data is incredibly important, and if you’re a small business especially, then I’d advise you move away too."
The OA who wrote the Web page that we are discussing has nailed this I think. They will go far.
i posted a comment saying as much but deleted it. I had a client 8-9 years ago where Salesforce showed up with a bill in the millions and said "pay up or your org/instance and all your data is gone". "Shakedown" is exactly how the client described it.
