If you get a screenshot, you're doing better than I typically am with my paying customers. It's usually not more than a vague two sentence email, and a meeting invite for 7:30 AM sent at 3 AM my time...
It usually takes me one or two days of back-and-forth to get the basic set of information to be even able to diagnose a problem. And this is with people that I've worked with for years, and have hammered and hammered on the kind of details I need, and have even built features to collect all the diagnostics with a single click...
It usually takes me one or two days of back-and-forth to get the basic set of information to be even able to diagnose a problem. And this is with people that I've worked with for years, and have hammered and hammered on the kind of details I need, and have even built features to collect all the diagnostics with a single click...