The problem with Supershuttle was the variability and never knowing quite what you were going to get. You could get a straightforward ride home (+25% for the extra dropoffs), or you could get a 2x of your journey time and a shady driver.
The manual pooling of rides (suboptimal), low volume, and subjectivity of the driver deciding how to drive just couldn't make for a consistent and good experience. And add to that the inability to enforce or provide feedback essentially gave you taxi driver incentives to cheat / work the system.
Much as Uber/Lyft has its disadvantages, I say good riddance to Supershuttle.
The manual pooling of rides (suboptimal), low volume, and subjectivity of the driver deciding how to drive just couldn't make for a consistent and good experience. And add to that the inability to enforce or provide feedback essentially gave you taxi driver incentives to cheat / work the system.
Much as Uber/Lyft has its disadvantages, I say good riddance to Supershuttle.